Owners access | An independent hotel information and booking resource

The Queen At Chester Hotel - Handwritten Collection in Chester: Rooms and Reviews

Find places to stay near Chester's top historic sights

The Queen At Chester Hotel - Handwritten Collection

Also known as Hallmark Hotel The Queen

Chester, United Kingdom

8.2Great7388 Guest reviews

Overview

4-Star Historic Railway Hotel in Chester - Since 1860

Historic Railway Hotel & Location

The Queen at Chester is the original railway hotel, built opposite Chester station in 1860 to serve first-class rail passengers. This Italianate brick and stucco building has hosted Charles Dickens, Cecil Rhodes, and Lillie Langtry. The hotel sits adjacent to the Roman Amphitheatre and offers a free shuttle service to Chester Zoo.

Rooms & £5 Million Refurbishment

All 218 bedrooms have been refreshed with a £5 million refurbishment that installed air conditioning and upgraded Queen bedrooms. Each room includes a TV and 24-hour room service, with complimentary Wi-Fi throughout. The refurbished public areas feature Victorian decor combined with modern conveniences.

Dining & Entertainment

The award-winning restaurant serves British cuisine with a focus on grills and steaks, plus a chic cocktail bar and a garden terrace. Guests can enjoy afternoon teas, signature cocktails, and live music performances and entertainment events. The hidden gem terrace offers a tranquil oasis in the heart of the city with outdoor furniture and sun terrace seating.

Services & Pet-Friendly Amenities

The hotel provides a 24-hour front desk, express check-in/check-out, luggage storage, and room service. Pets are welcome, and the property includes electric vehicle charging stations and accessible parking. Complimentary offers include drink vouchers and special occasion treats for guests.

Business & Family Facilities

Eight conference rooms are available for meetings, weddings, and events, with fax/photocopying and meeting/banquet facilities. Families can use the free shuttle to Chester Zoo, and children have access to kids' meals and family rooms. The hotel also has a fitness center and beautifully landscaped gardens for relaxation.

Highlights

  • Historic: Britain's original railway hotel since 1860
  • Refurb: £5 million renovation with new air conditioning
  • Dining: Award-winning restaurant with British grills
  • Service: Free shuttle to Chester Zoo
  • Pet: Pet-friendly hotel with dedicated amenities
  • Business: 8 conference rooms for events
  • Parking: Electric vehicle charging and accessible parking

Must-do experiences

  • Stroll the famous Chester Rows for unique shops and history.
  • Savor a Chester Tart at the local bakery, an irresistible treat.
  • Visit the Roman Amphitheatre for a glimpse into Chester's past.
  • Explore Grosvenor Park for beautiful gardens and views of the river.
  • Discover the hidden gem of the Chester Market for local artisanal goods.
"The decor and ambience was exceptional, the bar area especially had a great vibe."
USMargaret from United Statesread full review

Rooms

Classic Double Room Mobility Access Kings Wing4 photos

Classic Double Room Mobility Access Kings Wing

  • 1 Double bed
  • 22 m²
Air conditioningShower

This air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Deluxe Double Room Sofa Bed Queens Wing6 photos

Deluxe Double Room Sofa Bed Queens Wing

  • 1 Double bed
  • 30 m²
Air conditioningShower

This air-conditioned triple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.

Classic Cosy Double Room Queens Wing

  • 1 Double bed
  • 15 m²
Shower

This double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Classic Double Room Queens Wing

  • 1 Double bed
  • 22 m²
Shower

This double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Classic Twin Room Two Twin Beds Kings Wing

  • 2 Single beds
  • 18 m²
BathtubHeatingShower

A seating area with a flat-screen TV, a desk and a private bathroom are offered in this double room. The unit has 2 beds.

Classic Twin Room Two Twin Beds Queens Wing

  • 2 Single beds
  • 24 m²
BathtubHeatingShower

With free Wi-Fi, this room has tea/coffee making facilities and an en suite bathroom with a bath and a shower.

Room Rates & Availability Calendar

See current prices and availability for your chosen dates.

Facilities

General15
No smoking on siteWi-FiParkingSafe deposit box24-hour receptionExpress check-in/ -outPets allowedRooms/ Facilities for disabledSecurityLuggage storageLiftSmoke detectorsElectric vehicle charging stationFire extinguishersKey card access
Guest Parking1
Electric kettle
Services4
Room serviceHousekeepingDry cleaningWelcome drink
Dining4
In-room breakfastRestaurantBar/ Lounge areaSpecial diet menus
Business2
Meeting/ Banquet facilitiesFax/Photocopying
Children2
CotsChildren's menu
Spa & Leisure2
Sun terraceGarden area
Room features7
Air conditioningHeatingSitting areaTerraceGarden furnitureTea and coffee facilitiesIroning facilities
Bathroom1
Free toiletries
Media2
Flat-screen TVAM/FM alarm clock
Room decor1
Carpeted floor

Dining Onsite

At The Queen At Chester Hotel - Handwritten Collection, guests can indulge in a delightful culinary experience with British classics infused with contemporary flair. The dining venues feature stylish settings that invite relaxation and enjoyment, creating the perfect backdrop for any occasion, from leisurely breakfasts to sophisticated dinners.

V&A Restaurant

British
Ambiance
Charming and elegant, perfect for a leisurely breakfast or a sophisticated dinner.
Key Offerings
Enjoy traditional British fare with a modern twist, showcasing seasonal ingredients crafted with care.
Reservation
Recommended
Open for breakfast and dinner; specific hours may vary.

V&A

Casual dining
Ambiance
Welcoming and laid-back, ideal for a relaxed lunch or dinner with friends or family.
Key Offerings
Focuses on a diverse selection of comforting dishes, emphasizing local flavors in a friendly atmosphere.
Reservation
Not needed
Open for lunch and dinner; specific hours may vary.

Kings' Grill

Grill and steakhouse with a contemporary touch
Ambiance
Chic and stylish, featuring an open kitchen that adds a dash of culinary theatre to the dining experience.
Key Offerings
Renowned for its expertly grilled steaks and succulent dishes, accompanied by a sophisticated cocktail menu. This venue is awarded 2 AA rosettes for its culinary excellence.
Reservation
Recommended
Open for dinner; specific hours may vary.

Location of The Queen At Chester Hotel - Handwritten Collection

City Road, Chester, United Kingdom, CH1 3AH
Map view
Show on map:

Travel & transport

City Centre
City Centre 15 min1.2 km
Airports
Chester Hawarden (CEG) 19 min12.3 km
Liverpool John Lennon (LPL) 58 min38.6 km
Train
Chester Train Station 3 min200 m
Bus stop
Bus stop 11 min900 m
Curious about our exclusive early-booking rate?
Unlock exclusive rates instantly!

Property information and rules

Check-in
From 14:00
Check-out
Until 11:00
Parking
Parking
Internet
Wi-Fi
Breakfast
Breakfast
Pets
Pets allowed
Languages spoken
English, German, Spanish, Italian, Portuguese, Czech, Romanian, Japanese, Polish, Hindi, Welsh, Slovak, Tamil
Number of floors
7
Number of rooms
218
Formerly known as
Hallmark Hotel The Queen
Year renovated
2009

Guest Reviews & Ratings

Read what past guests have said about staying at The Queen At Chester Hotel - Handwritten Collection

Review score
Based on 4755 verified reviews
8.0/10Great
80%Recommend
Cleanliness
8.5/10
Comfort
8.6/10
Facilities
8.3/10
Free Wi-Fi
8.0/10
Location
9.1/10
Staff
8.8/10
Value for money
8.1/10

Guests love staying at The Queen At Chester Hotel - Handwritten Collection

Live entertainment Themed rooms Historical decor Historic garden Delicious breakfast